Fulfilment & Delivery Policy

Solutions Online provides digital services and digital deliverables. Nothing is shipped physically; all work is delivered electronically through email, shared drives, project management tools or directly into your advertising, website and CRM platforms.

Engagements begin after the agreement is signed and the first invoice is paid. Kickoff is scheduled within 3 business days, and account access, tracking and reporting setup is typically completed within the first 7–10 business days.

• Paid media campaign launch: 5–10 business days after asset approval.
• SEO technical audit and roadmap: 10–15 business days.
• Content and social calendars: delivered monthly, one week before the period starts.
• Website projects: 3–10 weeks depending on scope, per the project schedule.
• Monthly performance reporting: within 5 business days of month end.

Timelines assume timely access to accounts, brand assets and approvals. Delays in feedback, access or third-party platform review may shift delivery dates; we flag any impact as soon as it is known.

Deliverables include two rounds of revisions within their stated scope unless the statement of work says otherwise. Work is considered accepted if no feedback is received within 7 business days of delivery.

Where a third-party platform outage, policy change or account suspension affects delivery, we notify you promptly, document the cause and resume work as soon as access is restored.